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Esteban Hurtado (Account Executive) (2)

Surgepays Core Training (8)

Training Session (1)

PIB Merchant Tablet Program (1)

Operational Workflows (1)

SUPERVISORS

Payment Processing and AVS verification (1)

HHRR / WORKFORCE (1)

Customer Service Updates (1)

Merchant Support Updates (1)

MERCHANT SUPPORT KNOWLEDGE BASE (1)

SurgePays Merchants Support

Customer Service Role as Merchant Support Backup (1)

Merchant -ISO Onboarding (2)

SurgePays WePortal for Merchants /Training Portal

Onboarding Econnect (1)

LinkUp Mobile For Merchants (1)

Outage Transactions Alert! (1)

Unauthorized Credit/Debit Card Charge (1)

Document Intake (1)

ECS (1)

Port In (1)

Text Messages for Merchant Support – Document Submission Process (2)

Blitz (1)

Operational Excellence in Merchant & Suplier Support (1)

Ticketing System (1)

Blueconnects General Troubleshooting (1)

Xeebi y Elite activations and reloads (1)

ECS Monitor Notifications (1)

Stack Payment – Renewal, Upgrade or Downgrade Process (1)

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LifeLine

Training - New Hires (1)

Helpful Contacts and Email Addresses (1)

Greetings / Scripts (1)

Add On (1)

Closing for Lifeline (1)

California (1)

Troubleshooting / APNs (1)

Ticketing System Notes (1)

TCPA

Lifeline Add-on Purchases

Knowledge Refresh & Updates (1)

Galaxy Update (1)

PIN Codes, Billing Account, and Usage Details (1)

American Assistance Add-ons (1)

High-Priority Escalations via Teams (1)

LL MyAccount Customers (1)

My Account - American Assistance (1)

Order Workflow (1)

New Proper Ticket Documentation & Categorization (1)

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LinkUp Mobile (1)

LinkUp Mobile Plans (1)

International Calls (1)

Phone in a Box PIB (1)

Convert a physical SIM to an eSIM (1)

My Account (1)

How to create a LinkUp user account/Process a Payment (1)

Troubleshooting Guides (1)

Roaming Add-On (1)

Esim (1)

Completing a Port-In Using a New Account (1)

Manual Queue vs. Pending List: How They Work for ports (1)

Unauthorized Credit/Debit Card Charge (1)

Update eSIM and QR codes (1)

How to check if an iPhone is SIM-locked (1)

Telgoo5 (1)

MDN change request with different Area Code (1)

Knowledge Base (1)

SUPS MATERIAL

Ticketing System (1)

Sales (2)

Bogo - Activation -Topups (1)

Call/ Procedure Flow - Sales Approach (1)

SurgePays Products (3)

BOGO (1)

LINKUP MOBILE (1)

Instant Commission (1)

Onboarding Process (1)

Different deposit options (1)

Flyer Discount Ospina (1)

Tools and Platforms (1)

Sales Test (1)

Low Weekly Payments (LWP) (1)

Objection Handling & Closing Techniques (1)

SurgePays MMS (2)

SurgePays MMS Platform (1)

SurgePays MMS Platform (1)

SurgePays MMS -Account Set Up (1)

General Information

TCPA (1)

Do not Call

Soft Skills (2)

Re-routing Customer Requests from TW or Other MVNOs (Step-by-Step Guide) (1)

Order Processing Procedure (1)

Benefits (1)

Escalations (1)

Windows Clock Timer (1)

IT Support Request – Online Form (1)

Inventory Department (1)

Agent Portal (Shockwave) (1)

USAC Enrollment Process (1)

Quality (1)

Rubrics (1)

Soft and Sales Skills (1)

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