Skip to main content
Side panel
Log in
Home
More
Home
SurgePays Virtual Training
WELCOME!
Search courses
Search courses
Skip training categories
Training categories
Collapse all
Esteban Hurtado (Account Executive)
(3)
Surgepays Core Training
(8)
Training Session
(1)
PIB Merchant Tablet Program
(1)
Operational Workflows
(1)
SUPERVISORS
Escalation chart
Payment Processing and AVS verification
(1)
HHRR / WORKFORCE
(1)
Merchant Support UPDATES
(1)
MERCHANT SUPPORT KNOWLEDGE BASE
(1)
SurgePays Merchants Support
Customer Service Role as Merchant Support Backup
(1)
Merchant -ISO Onboarding
(2)
Terminal Guide
(1)
Onboarding Econnect
(1)
LinkUp Mobile For Merchants
(1)
eSIM
(1)
Outage Transactions Alert!
(1)
Unauthorized Credit/Debit Card Charge
(1)
Document Intake
(1)
ECS
(1)
Port In
(1)
Text Messages for Merchant Support – Document Submission Process
(2)
Blitz - MDN Search & LinkUp Outage Report
(1)
Operational Excellence in Merchant & Suplier Support
(1)
Ticketing System
(1)
Blueconnects General Troubleshooting
(1)
Xeebi y Elite activations and reloads
(1)
ECS Monitor Notifications
(1)
Stack Payment – Renewal, Upgrade or Downgrade Process
(1)
Low Weekly Payment
(1)
View more
LifeLine
Training - New Hires
(1)
Helpful Contacts and Email Addresses
(1)
Greetings / Scripts
(1)
Add On
(1)
Closing for Lifeline
(1)
California
(1)
Troubleshooting / APNs
(1)
Ticketing System Notes
(1)
TCPA
Lifeline Add-on Purchases
Knowledge Refresh & Updates
(1)
Galaxy Update
(1)
PIN Codes, Billing Account, and Usage Details
(1)
INBOUND CALL-PROMOTING
(1)
American Assistance Add-ons
(1)
High-Priority Escalations via Teams
(1)
LL MyAccount Customers
(1)
My Account - American Assistance
(1)
Order Workflow
(1)
New Proper Ticket Documentation & Categorization
(1)
View more
LIFELINE Updates
(1)
Knowledge Base LIFELINE
(1)
LinkUp Mobile
(1)
LinkUp Mobile Plans
(1)
International Calls
(1)
Phone in a Box PIB
(1)
Convert a physical SIM to an eSIM
(1)
My Account
(1)
How to create a LinkUp user account/Process a Payment
(1)
Troubleshooting Guides
(1)
Roaming Add-On
(1)
Esim
(1)
Completing a Port-In Using a New Account
(1)
Manual Queue vs. Pending List: How They Work for ports
(1)
Unauthorized Credit/Debit Card Charge
(1)
Update eSIM and QR codes
(1)
How to check if an iPhone is SIM-locked
(1)
Telgoo5
(1)
MDN change request with different Area Code
(1)
SUPS MATERIAL
Ticketing System
(1)
Sales
(3)
Bogo - Activation -Topups
(1)
Call/ Procedure Flow - Sales Approach
(1)
SurgePays Products
(3)
BOGO
(1)
LINKUP MOBILE
(1)
Instant Commission
(1)
Onboarding Process
(1)
Different deposit options
(1)
Spiff for Risswan
Flyer Discount Ospina
(1)
Tools and Platforms
(1)
Sales Test
(1)
Low Weekly Payments (LWP)
(1)
Objection Handling & Closing Techniques
(1)
SurgePays MMS
(2)
Low Weekly Payment II
LWP Update
(1)
SurgePays MMS Platform
(1)
SurgePays MMS Platform
(1)
SurgePays MMS -Account Set Up
(1)
General Information
TCPA
(1)
Do not Call
Soft Skills
(2)
Re-routing Customer Requests from TW or Other MVNOs (Step-by-Step Guide)
(1)
Order Processing Procedure
(1)
Benefits
(1)
Escalations
(1)
Windows Clock Timer
(1)
IT Support Request – Online Form
(1)
Inventory Department
(1)
Agent Portal (Shockwave)
(1)
USAC Enrollment Process
(1)
Quality
(1)
Rubrics
(1)
Soft and Sales Skills
(1)
View more