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Program Benefit link New Update

PIN Codes, Billing Account, and Usage Details NEW UPDATE FOR CUSTOMER SERVICE

Program Benefit Promotion and Suggested Scripts NEW UPDATE FOR CUSTOMER SERVICE
- Select activity Course Communication Hub
  
  Course Communication Hub Forum
- Select activity Customer Communication Guidelines
  
  Customer Communication Guidelines Feedback
  
  Empathy: Acknowledge the inconvenience and express understanding.
  
  Clarity: Provide step-by-step instructions in simple language
  
  Patience: Allow the customer time to perform troubleshooting steps.
  
  Documentation: Record all interactions and steps taken in the customer's support ticket.
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