Provide the merchant with clear, step-by-step instructions to ensure they use the terminal correctly for processing transactions

Lifeline customers can now purchase add-ons and add new plans

Learn how to determine if a customer is eligible for our service.

In this section, you will find detailed, accurate, and easy-to-follow information designed to support you in providing high-quality customer service. The resources included here aim to strengthen your knowledge, enhance your problem-solving skills, and help you deliver consistent, effective, and customer-focused assistance across a variety of situations

A strong closing in customer service is essential because it leaves a lasting impression and ensures the customer feels supported and valued.

In this module, you will learn about the different LinkUp Mobile plans, features, prices, and how to choose the best one for the customer.

The International Calls is a new feature added to the $30 packages and above. This training helps you to understand how this works.

• Purpose: Equip support agents with standardized procedures to efficiently activate, troubleshoot, and validate defective device claims, ensuring both customer satisfaction and company protection.​

In this module, you'll learn the step-by-step process of converting a traditional physical SIM card into an eSIM (embedded SIM). This is essential for customers who want to switch to a digital SIM for convenience, especially on newer devices that support eSIM technology

This overview guides users through setting up and maximizing the use of ClearLine’s digital signage solution, which combines both hardware and software to create engaging, customizable displays ideal for retail, restaurants, events, corporate spaces, and more

Gain a comprehensive understanding of the TCPA and the Do Not Call (DNC) compliance process.